FAQ

What if I just want minor changes to an existing print you already have shown?

Easy! For example, you could say, “I’d like the shark hat from Salem put on Pumpkin the cat.” I can often do something like this free of charge depending on schedule. The fee will always be much lower if we can start from a design I’ve already created.

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How do I order a custom pet portrait?

Fill out the contact form below, and I’ll send you a more detailed questionnaire. Once I have the details, I’ll provide a quote. You can choose to move forward, tweak the plan, or walk away—no pressure.

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How long does a custom portrait take to complete?

Most portraits take 3–4 weeks after purchase, but timing depends on the complexity of your request. Simple edits can often be completed much faster. I’ll give you a more accurate timeline during the consultation.

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What sizes are available?

8×10, 12×15, and 16×20 (inches)

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Why does it cost so much?

Each portrait takes hours of detailed work. Your pet matters, and I put in the time and care to create something truly special.

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Will I see a proof before you start?

No—since each piece is created from scratch, there’s no way to show an exact preview. I ask you to trust my process, and my past work gives a good sense of what to expect. That said, it’s incredibly important to me that you get exactly what you want, so I’ll make sure to gather clear direction before I begin.

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Do you provide digital or physical prints?

The price includes both the design and one physical fine art print, in the size of your choosing, shipped to your door.

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Can I cancel or make changes after purchase?

No—once the purchase is complete, I begin work and can’t accept cancellations or changes. That’s why I offer a thorough consultation beforehand. We’ll go back and forth as much as needed to make sure the vision is clear before you commit to purchase.

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Will I get a preview before you ship the final print ?

Yes, I’ll send you the final piece to preview before shipping. However, by that point, the design is complete, so changes will be very limited without incurring extra cost—but this step ensures you know exactly what to expect.

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What is your return or refund policy?

Because each portrait is custom-made, I don’t offer refunds or returns once an order is placed. Thank you for understanding.

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Is there a rush option for faster delivery?

Unfortunately, no. Each portrait takes time to complete with the level of detail and care I’m proud to deliver. I appreciate your patience—it’s how I ensure the quality you deserve.

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Can I include a human in the portrait

Not at this time—just furry friends for now!

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Do you keep a copy of my portrait for future use?

Yes, I keep a copy of the final design and reserve the right to use it—or parts of it—in future products or listings on my site.

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Who retains the rights to the image after it is created?

As the artist, I retain full copyright and ownership of the artwork. This means I hold all rights to reproduce, sell, or use the image in any way. When you purchase a portrait, you're buying the physical print—not the rights to the artwork itself. You may display it for personal use, but you may not reproduce, alter, or use it for commercial purposes. This is standard under copyright law and helps protect the integrity of my work.